FAQ

Product and Quality

  1. What materials are used in the journals?
    • LioraRise journals are made with sturdy hardcover construction and a matte laminate coating, ensuring durability and a sleek, stylish finish.
  2. What are the journal's dimensions?
    • The journals are available in a 5.75"x8" size, perfect for portability and ease of use.
  3. How many pages does the journal have?
    • Each journal contains 150 lined pages (75 sheets), providing plenty of space for your thoughts and writing.
  4. What type of binding is used?
    • The journals feature casewrap binding, ensuring a professional and durable finish.

Shipping and Delivery

  1. How long will it take to receive my journal?
    • Production typically takes 2-7 business days. After production, domestic shipping generally takes 2-5 business days, and international shipping takes 5-15 business days. You will receive a tracking number as soon as your journal ships.
  2. Do you offer international shipping?
    • Yes, we offer international shipping! Shipping fees will be calculated at checkout based on your location.
  3. Can I track my order?
    • Yes, once your journal ships, you will receive a tracking number to follow its progress.
  4. What if my order arrives damaged?
    • If your journal arrives damaged, please contact us within 14 days with photos of the item, and we will arrange for a replacement.

Returns, Exchanges, and Policies

  1. What is your return/exchange policy?
    • Due to the nature of our products, we only accept returns for defective or damaged items. Please reach out within 14 days of receiving your order, and we’ll assist you with a replacement.
  2. Can I cancel or change my order after it’s placed?
  • Unfortunately, we do not allow cancellations once an order is placed. However, if the item is still in production, please contact us immediately, and we will do our best to assist with any changes.

Post-Purchase Care

  1. How should I care for my journal?
  • To maintain the quality of your journal, avoid water exposure and store it in a dry place. Use a soft cloth to clean the cover as needed.
  1. Can I reorder the same journal in the future?
  • Yes, you can reorder the same journal from our website, depending on availability. Feel free to reach out if you need assistance.

Need More Help?

If you have any other questions, feel free to reach out to our support team through the chat on our website or email us at hello@liorarise.com.